Chances are that you’ve see the logo for the Better Business Bureau (BBB) over the years. You’ve probably wondered why it is important for businesses to become a member and what it means for you the consumer. I really checked into the BBB before I became a member and asked myself, “Is it worth it for me as a business, to join this organization?” After investigating the BBB I gave it a resounding YES! To joining. Here’s why. To be accredited by the Better Business Bureau a business must meet strict standards. The business needs to:
- Maintain a positive track record with the public.
- Have been in business at least 12 months.
- Be licensed or bonded according to requirements of the business. The business must be able to prove this and provide periodic updates.
- Have no government actions that violate the ethics of the BBB.
- Have no unsatisfactory ratings.
I have found that the BBB stresses being ethical with customers as a priority. Since I wholeheartedly agree with this, I worked hard to become a member.
So, what does this mean for you as the consumer? I means that you have an easy source of information about a business. You can be assured that any business with the BBB logo attached to it is trustworthy, ethical and is a responsible company.
The Better Business Bureau has been around for more than 100 years. It was started as a way to control some of the medical quackery that was abundant in the 19th century. Now, it provides you, the consumer with a method to investigate and gain trust in a business. After all, you may not be aware of a company’s background, but you can be assured that the BBB has looked into it thoroughly before allowing the business to become a member.
As a repair service, I don’t know a lot of my customers before I step into their home. I want you to feel comfortable that you know with a BBB approval, I am trustworthy and ethical and will try to do the best job that I can in repairing your appliances. You are after all, my number one priority.